Is it urgent or an emergency? Know where to go when you are feeling unwell

It’s important that we all know where to turn when we or someone we care for needs help.
Mother and her two small children

As demand for NHS services increases, particularly when services are under considerable pressure, it is important that you are seen and supported by the appropriate service for your health concern.

Frimley Health and Care have produced a flow chart which can help you determine which service you need. By following this simple flow chart, you can feel confident you are choosing the right service for your health concern whether it’s during working hours, in the evening or at weekends.  

If you are unsure where to turn, call or visit NHS 111 online to find the right service for you. NHS 111 is available 24 hours a day, 7 days a week.

If you are worried about the health of a child or young person in your care, you can visit NHS Frimley Healthier Together website Home :: Frimley HealthierTogether ( The website provides expert advice to help manage your child’s health needs.

For mental health concerns NHS 111 can assist or you can text Shout on 85258 to start a conversation with a trained Volunteer.

For more information on the local health services, visit: Know where to go when feeling unwell | Frimley Health and Care

We hope that you share this resource with your friends and families.


Download Flow chart

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