Coping with loneliness and isolation – support, information and guidance

For those living alone sometimes loneliness and isolation can become unbearable and have an impact on their mental and physical health.
woman smiling with reception written plate in the wall behind her

For those living alone sometimes loneliness and isolation can become unbearable and have an impact on their mental and physical health.

Information on loneliness and isolation along with links to organisations and groups who can provide support can all be found on this page:

The Ark

Are you unable to leave your house due to self- isolating and have no nearby friends or family to offer support? The Ark’s COVID-19 Community Response Team offer residents of Bracknell a network of volunteers to offer support. This can be to collect click and collect orders, dog walking, food shopping, GP items/requests. For more detail on the support that’s on offer, please visit The Ark or contact the Community Response Team on 01344 266911 or email This service works in partnership with Bracknell Forest Council and The Ark Trust.

Age Space

Berkshire has recognised the ageing population and increasing cases of dementia, and the need to increase service provision to assist those living with dementia and their carers. See  NHS Services for people with Dementia and Local Charities supporting people with Dementia for more information about the services and support available.

Age UK

For the elderly in particular, loneliness can have a big impact on their lives but there is an array of support available from Age UK, including their befriending service.

Age UK - Berkshire

Berkshire Age UK offers a free befriending service in Bracknell Forest. Their team of dedicated and caring volunteers visit clients in their own homes or speak to them on the phone to provide companionship and engage in friendly conversation to help break the cycle of loneliness. You can contact Berkshire Age UK by email: or phone: 0118 959 4242

Befriending Scheme

Involve, a paid for by Bracknell Forest Council, the Befriending Scheme is a service aiming to introduce trained volunteers to adults who may be vulnerable, isolated or lonely. You can contact Involve by contacting 01344 304404 or

Bracknell Forest Community Network

The Bracknell Forest Community Network (BFCN) supports individuals and carers living with a variety of conditions including psychosis, personality disorder, post-traumatic stress disorder, eating disorders, dementia, anxiety and depression. You can contact BFCN on or calling 01344 823300

Bracknell Forest Council

The Bracknell Forest Help yourself website lets you search for local services within Bracknell Forest.

Covid-19 and Loneliness and Social Isolation

Social prescribers can support people who are feeling isolated. They can help you to stay connected by helping you find community groups and activities to try. They can also give you information and guidance, support with practical issues including access to online resources and help you to identify home based activities and goal setting. To speak to a social prescriber: make an online self-referral or phone: 01344 352000.

Community Mental Health Team

If there is an emergency, please call 999. You can ask your GP to refer you to the community mental health team. If you need urgent help, but it's not an emergency, you can contact the Mental Health Crisis Team by calling: 111 and asking to speak to the Mental Health Crisis Team or speaking direct my calling 0300 365 0300 or 0300 365 9999


Cruse offers telephone, email and website support for people of all ages who have been bereaved. They have a Freephone national helpline 0808 808 1677 and local services, and a website ( specifically for children and young people.  Visit the Cruse website for more information.

Dementia Friends

A Dementia Friends Champion is a volunteer who encourages others to make a positive difference to people living with dementia in their community. They do this by giving them information about the personal impact of dementia, and what they can do to help.  Visit the Dementia Friends website.

Dementia Services in Bracknell

For information on local support groups, guidance, and financial support visit Support for people living with dementia in Bracknell.


Home-Start Bracknell Forest is a local charity which has provided invaluable support and friendship to families in the Bracknell Forest area since 1993 and has achieved positive outcomes for hundreds of families living in the community. They carefully match a volunteer with a family in need of support. Volunteers are from all walks of life, each one a parent or even grandparent, all with a little free time available each week to help provide emotional and practical help to local families. Support is confidential, flexible and totally responsive to the family’s needs. To make contact call 01344 860025 or submit an online form

Independent Age

Whether you need some help to care for yourself, changes to your home to make it more suitable, or just a hand with household chores, there are places you can find help. This guide is available online as well as in audio format.


Mind is a charity that provides advice and support to empower anyone experiencing a mental health problem. They also campaign to improve services, raise awareness and promote understanding. Mind has practical tips to help you manage feelings of loneliness, and information about other places you can go for support.  Visit the Mind website.


The Silver Line offers older people support with loneliness including a 24-hour telephone helpline which is available 365 days a year on 0800 4 70 80 90 and a befriending service to combat loneliness.   Visit the Silver Line website.

The Samaritans

The Samaritans provide a free listening service, with no judgement, no pressure, and will help you work through what’s on your mind. Go to the  Samaritans website to find out more about how they can help. You can call them free on 116 123.

The Way Foundation (Widowed And Young)

The Way Foundation is the only national charity in the UK for men and women aged 50 or under who have lost their partner.   Way offer a peer-to-peer support network for anyone who’s lost a partner before their 51st birthday – married or not, with or without children, whatever their sexual orientation. Visit the Way Foundation website to find out more.


Wavelength gives media technology to lonely people living in poverty. For people who are lonely, a simple radio or television can feel like a lifeline.   Visit the Wavelength website to find out how you can apply for help.

If you need advice on accessing health and care services, coping with family pressures, mental health, or keeping safe and well, we have developed advice and information pages on all these topics.  

Looking for information about health and care?

Find advice and information to help you stay well and make decisions about your health and social care support.

Find advice and information