Bracknell Forest residents tell us What Matters Most when it comes to health and social care services
We asked Bracknell Forest residents to tell us What Matters Most to them when it comes to health and social care services. The What Matters Most survey ran from March to May 2021 and 155 people shared their views and experiences with us. A big thank you to everyone who participated.
This report highlights the key issues which Bracknell Forest residents are concerned about when it comes to health and social care: Link to report at the bottom of the article.
We asked which services people thought Healthwatch WAM should be focusing on in the coming year and the results were:
36% said we should focus on GP Services
21% said we should focus on Mental Health Services
19% said to improve Access to Services
We also asked people across Bracknell Forest how easy , normal or difficult it has been to get help from health or social care services in the last 12 months.
44% of people said they found it ‘Difficult’ to access services over the last year
42% of people found it ‘Normal’ to access services over the last year
14% of people said it was ‘Easy’ to access services over the last year
Positive ratings for health and social care services
We asked people across Bracknell Forest to rate health and social care services either positively or negatively according to the experiences they have had in the past 12 months. We heard a total of 206 positive experiences from service users of health and social care services.
The services which had the most positive reviews were:
COVID-19 Vaccination Services
Testing and Screening
“My Pharmacy: always friendly, e-repeat prescriptions always ready”
“Covid vaccination. Very impressive. Hardly any wait to get in. Seen straight away. Next appointment booked there and then. Very professional and most importantly friendly staff who put you at ease”
Key concerns raised around the future of GP access led to some negative ratings
We heard 133 negative experiences of using health and social care services
The services which received the most negative comments were:
GP Services received 55 negative comments
Mental Health Services receiving 6 negative comments
Testing/Screening services receiving 6 negative comments
“Difficulty getting GP appointment at Sandhurst Group Practice when its not an emergency but can't wait a month for an appointment either.”
“The doctors and nurses are good, but the waiting times to get appointments and the customer services side needs to be improved.”
What happens next?
As a result of what we have heard from this campaign, Healthwatch Bracknell Forest will now begin work on setting our annual work priorities based on what residents have told us.
We will be sharing this report widely with all key stakeholders in the local area to make sure the voices of everyone who took part are heard.