Frimley Health - Outpatient Appointments
We were told that some Bracknell Forest residents were given outpatient appointments in Aldershot, Farnham or Fleet and they felt this was a long way to travel given that there are services closer to where they live. Following our direct intervention and meetings with Frimley Health, we are pleased to report that patients should now be offered the option of local outpatient appointments. We thank Frimley Health for listening and acting on patient feedback.
Claire Marshall, Associate Director of Patient Experience and Public Involvement said:
"Following feedback from Healthwatch Bracknell Forest it came to light that patients were not always being offered an outpatient appointment at the location closest to their home address. Since this feedback Frimley Health has reviewed it's process for offering outpatient appointments and addressed the issues raised. This means that Bracknell people will not have to travel so far to be seen, and will be offered the choice of clinic location wherever possible."