Bracknell Forest residents tell us What Matters Most when it comes to health and social care services
The What Matters Most survey ran from March to May 2021 and 155 people shared their views and experiences with us. A big thank you to everyone who participated.
This report highlights the key issues which Bracknell Forest residents are concerned about when it comes to health and social care: Link to report at the bottom of the article.
We asked which services people thought Healthwatch Bracknell Forest should be focusing on in the coming year and the results were:
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36% said we should focus on GP Services
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21% said we should focus on Mental Health Services
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19% said to improve Access to Services
We also asked people across Bracknell Forest how easy, normal or difficult it has been to get help from health or social care services in the last 12 months.
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44% of people said they found it ‘Difficult’ to access services over the last year
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42% of people found it ‘Normal’ to access services over the last year
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14% of people said it was ‘Easy’ to access services over the last year
Positive ratings for health and social care services
We asked people across Bracknell Forest to rate health and social care services either positively or negatively according to the experiences they have had in the past 12 months. We heard a total of 206 positive experiences from service users of health and social care services.
The services which had the most positive reviews were:
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COVID-19 Vaccination Services
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GP Services
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Testing and Screening
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Pharmacy Services
Key concerns raised around the future of GP access led to some negative ratings
We heard 133 negative experiences of using health and social care services
The services which received the most negative comments were:
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GP Services received 55 negative comments
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Mental Health Services receiving 6 negative comments
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Testing/Screening services receiving 6 negative comments
What happens next?
As a result of what we have heard from this campaign, Healthwatch Bracknell Forest will now begin work on setting our annual work priorities based on what residents have told us.
We will be sharing this report widely with all key stakeholders in the local area to make sure the voices of everyone who took part are heard.
