What to expect from independent healthcare
The Care Quality Commission said "Only NHS-funded patients have the right to take their complaint to the Parliamentary and Health Service Ombudsman (PHSO). This means that private patients using NHS private patient units and other independent healthcare services cannot use the services of the PHSO should they be dissatisfied with the outcome of a complaint they have raised. However, some services subscribe to the Independent Sector Complaints Adjudication Service (ISCAS), and private patients of those services can use the ISCAS independent third stage to review their complaint.
The independent Healthcare Providers Network and the Patients Association have developed the following animation."