Enter and View Revisit at Pinehurst Care Centre
Pinehurst Care Centre
Pinehurst Care Centre is a care home that offers residential and dementia care. It is owned by Forest Care.
It consists of three houses: Pine, Hurst and Cedar. Hurst and Cedar are joined together and have separate lounges and dining rooms. Pine has 21 bedrooms, Hurst, 10 and Cedar 16.
Preparation and Planning for the visit
Following discussion with the Local Authority a priority list was presented to the Healthwatch Bracknell Forest Advisory Group who agreed the visit to Pinehurst Care Centre.
Three weeks prior to the visit, the manager was telephoned and we requested to visit on the 29th and 30th July. This was confirmed with a letter. One week before the visit a member of the team dropped off posters to promote the visit, as well as printed surveys for staff and relatives, along with a post box to hold them securely. Details on the post box also included a link to both surveys, and a QR code. The post box was collected one week after we had visited.
During our time there we were able to speak with three of the forty-four residents.
Additionally we spoke to/received surveys from twelve relatives/friends, and three members of staff. We would like to have seen more members of staff engage in the Enter and View process. We also spoke to the manager.
The Enter and View Team consisted of: Ann Brosnan, Nick Durman, Claire Shropshall and Mike Butcher.
Pinehurst Care Centre revisit
We were pleased to find that improvements had been made to support those with dementia, make the centre feel more homely and give as much independence as possible to residents, in relation to their capabilities.
Some refurbishments had taken place and more is in progress which will benefit residents and relatives.
