Healthwatch Bracknell Forest annual report 2025-2026

This year we have spotlighted what matters most to you when it comes to women’s health, residential care and new hospital planning.

We have continued to be a strong, independent voice during a time of uncertainty - reaching out to communities we don’t often hear from and ensuring the needs, experiences and concerns of local people are put at the heart of health and social care service development.

Key Achievements and Community Impact

Supported over 10,300 people with their care experiences.
Engaged 880 residents and provided advice to 9,420 individuals.
Published four reports on service improvements and community priorities.
Highlighted community surveys, insights, and engagement activities.

Year of Making a Difference

Conducted surveys on primary care, disability access, and mental health.
Engaged diverse groups in hospital planning and community development.
Raised awareness of issues like waiting times and communication barriers.
Supported improvements in care homes and community services.
Focused on underrepresented groups and reducing health inequalities.

Working with Partners for System Change

Collaborated with Frimley ICS and other organisations to represent residents.
Provided insights to quality and hospital rebuild planning.
Ensured underrepresented groups' voices were included in major projects.
Supported community involvement in hospital and service planning.

Community Engagement and Service Improvements

Brought personal experiences to life to foster empathy among providers.
Supported services to involve the public in decision-making.
Facilitated improvements in care homes, including dementia-friendly changes.
Helped individuals access timely dentistry and advocate for themselves.
Addressed issues like poor planning and communication in healthcare.

Listening to Community Experiences

Collected feedback from diverse community members.
Focused on women’s health, especially from Asian communities.
Used surveys, focus groups, and community events to gather insights.
Influenced NHS planning and service delivery based on feedback.
Identified barriers to accessing care and suggested improvements.

Signposting and Advocacy Support

Assisted over 9,400 people with information and service navigation.
Helped individuals like Steven and Aliya with advocacy and complaints.
Provided guidance on making complaints and accessing support.
Empowered communities to understand and reach healthcare services.
Addressed issues related to poor planning and service delays.

Volunteer Contributions and Impact

Volunteers contributed 238 hours supporting various activities.
Participated in visits, community outreach, and decision-making.
Helped raise awareness and gather community experiences.
Supported the organisation’s strategic and operational work.
Volunteers expressed a strong commitment to community wellbeing