News and reports

This report presents findings of a unique patient experience project.

Healthwatch Windsor, Ascot and Maidenhead (WAM) in close collaboration with Healthwatch Buckinghamshire, Slough, Wokingham, Bracknell Forest, Hampshire and Surrey, wanted to hear from local people who had experienced being discharged from hospital.

29 patients were asked two questions – what was good about the surgery and what could be improved - allowing them to give feedback on the surgery beyond the scope of the questions already asked in the survey

33 patients were asked two questions – what was good about the surgery and what could be improved - allowing them to give feedback on the surgery beyond the scope of the questions already asked in the survey.

20 patients were asked two questions – what was good about the surgery and what could be improved.

Healthwatch Bracknell Forest conducted an announced Enter and View visit to Heath Hill Surgery on 26 November 2015. Using survey methods, the team spoke with 38 patients; 35 patients on the day of the visit and 3 patients completed an online survey.

16 patients (during the Enter and View visit) were asked two questions – what was good about the surgery and what could be improved - allowing them to give feedback on the surgery beyond the scope of the questions already asked in the survey.

126 patients (29 during the Enter and View visit and 97 online) were asked two questions – what was good about the surgery and what could be improved.

27 patients were asked two questions – what was good about the surgery and what could be improved - allowing them to give feedback on the surgery beyond the scope of the questions already asked in the survey.